Terms of Service

These terms apply when a business (“you”) uses RIFFReviews, a review management service run by Headbanger Marketing (“we”, “us”). By signing in or using the service, you agree to them. If you have a signed agreement or order form with us, that agreement takes priority where it differs from these terms.

The service

RIFFReviews helps local businesses manage their Google reviews. Depending on your plan, it can:

• Show your Google reviews, ratings and reply status in one dashboard.
• Draft replies with AI in your brand voice, post them automatically for the star ratings you choose, and hold the rest for your approval.
• Text your customers a link to leave a Google review, if they agreed to receive messages.
• Display your reviews on your own website with an embeddable widget.

We set the service up for you and may change, improve or remove features over time. We will tell you before removing anything you rely on.

Your account

• RIFFReviews is for business use only. You must be authorized to act for the business.
• Keep your sign-in details private. You are responsible for what happens under your account and for the people you give access to.
• Tell us right away if you think someone has used your account without permission.

Your Google Business Profile

You confirm that you own or are authorized to manage each Google Business Profile location you connect, and that you will follow Google’s policies for reviews and replies. Google decides which reviews appear and may remove reviews or limit access at any time. We do not control your rating.

AI-drafted replies

Reply drafts are written by AI and can contain mistakes. You choose which ratings post automatically and which wait for approval, and you can edit or remove any reply. Replies are posted publicly under your business name, so you are responsible for the replies you approve and for those posted under the automatic settings you choose. Review your settings and your approval queue regularly.

Review requests and consent

Text messages sent through RIFFReviews are commercial electronic messages under Canada’s Anti-Spam Legislation (CASL) and similar laws. You agree that:

• You will add only customers who gave you valid consent to be contacted, and you will keep a record of that consent. Importing a customer, for example from Square, does not give consent by itself.
• Opt-outs are honoured automatically. You will restore messages to someone who opted out only if that person gave you new consent after opting out.
• Every customer gets the same neutral request. You will not offer rewards or discounts for reviews, ask only happy customers to review, or ask for fake or misleading reviews. The service is built to block this kind of wording.
• Message sending may be limited or paused if a carrier or regulator requires it.

Acceptable use

You will not, and will not let anyone else:

• Use the service for anything illegal, deceptive, harassing or abusive.
• Post replies that reveal a customer’s private information or that are hateful or threatening.
• Try to get into accounts, data or systems that are not yours, or disrupt the service.
• Copy, resell or reverse engineer the service, or use it to build a competing product.

We may suspend access to protect the service, other clients or the public. We will tell you why.

Your data

You own your business information, your customer list and your content. You give us permission to use it only to provide and support the service for you. Our Privacy Policy explains how personal information is handled. You are responsible for having the right to give us your customers’ information and for telling them how you use it.

We own the RIFFReviews software, design and brand. If you send us ideas or feedback, we may use them without owing you anything.

Other services

RIFFReviews relies on services run by other companies, including Google, Anthropic, Twilio, Square and our hosting providers. Their own terms apply to your use of them. We are not responsible for their outages, policy changes or decisions, though we will work to keep the service running when they happen.

Fees

Fees, billing dates and any setup costs are set out in your agreement or invoice. Prices do not include taxes unless stated. If a payment is overdue, we may pause the service after giving you notice.

Ending the service

You can stop using RIFFReviews as set out in your agreement. We may end the service with 30 days’ notice, or right away if you seriously break these terms. When the service ends we stop sending messages and posting replies, disconnect your Google and Square accounts, and delete your information as our Privacy Policy describes. Ask us before then if you want a copy of your data. Replies already posted to Google stay there unless you remove them.

Disclaimers

We work hard to keep RIFFReviews accurate and available, but the service is provided “as is”. We do not promise that it will be uninterrupted or error-free, that it will raise your rating or number of reviews, or that AI drafts will always be correct or suitable.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business or harm to reputation. Our total liability for any claim about the service is limited to the fees you paid us in the 12 months before the claim arose.

You agree to cover our reasonable costs if a third party makes a claim against us because of your content, the customer information you provide, or messages sent at your request without proper consent.

Changes to these terms

We may update these terms and will change the date at the top when we do. If a change is significant, we will tell you at least 30 days before it takes effect. Continuing to use the service after that means you accept the new terms.

Governing law

These terms are governed by the laws of Canada and of the province where Headbanger Marketing has its principal place of business. Any dispute will be handled by the courts of that province.

Contact us

Questions about these terms? Reach us through our contact page.